Booking Policy

Clear terms before pet care begins.

This page explains deposits, meet-and-greets, cancellations, final balances, and the owner information needed for safe in-home pet care.

Deposit First A starting deposit is collected through Stripe when a booking request is made.
Meet & Greet First-time clients need approval after a meet-and-greet before care is final.
Clear Cancellations Deposits are non-refundable within 2 days of the first day of care.
Book Care Return To Main Site

Short Version

Ryan's Petsitting provides in-home pet care in the service area listed on the site. A deposit is paid when requesting care. For first-time clients, that deposit may hold requested dates while a meet-and-greet is completed, but the booking is not fully approved until Ryan accepts the booking after that review. Owners are responsible for sharing accurate pet, behavior, medication, access, and emergency information before care begins.

Deposits And Payment

Booking uses a starting deposit equal to one overnight stay or one check-in day. For one-day bookings, the payment may cover the full booking total. For approved multi-day bookings, any remaining balance may be automatically charged on the final day of care using the payment method saved through Stripe checkout.

Ryan's Petsitting does not store full payment card numbers directly in the website database. Payments are handled through Stripe when payment processing is configured.

Meet-And-Greet Requirement

A meet-and-greet is required for first-time clients before care is fully approved. The deposit may hold the requested dates while the booking is pending meet-and-greet review. After the meet-and-greet, Ryan may approve or decline the booking based on safety, fit, pet behavior, home access, and whether the information provided is complete and accurate.

Once a client's meet-and-greet is completed and approved, future bookings may skip this requirement unless Ryan determines that a new review is needed because of changed pets, changed behavior, changed care needs, or changed home access.

Safety And Accurate Disclosures

Owners must fully disclose aggression, bite history, reactivity, escape risk, medication needs, medical conditions, feeding details, behavior triggers, and any home-access concerns. Ryan's Petsitting may decline or stop care if a pet or home environment presents safety concerns, if required information was left out, or if the situation is materially different from what was disclosed.

Cancellations And Refunds

Owners may cancel eligible bookings from their dashboard. When an owner cancels, the reserved dates reopen on the availability calendar and Ryan receives a notification to review the booking.

Deposits are non-refundable within 2 days of the first day of care. For cancellations outside that 2-day window, Ryan may review the booking and process any appropriate refund manually. Refunds are not automatic through the owner dashboard.

Declined Bookings

If Ryan declines a booking after the meet-and-greet because of safety concerns, aggressive behavior, unsafe home conditions, or materially incomplete or inaccurate disclosures, the requested dates may be released. Any refund handling will be reviewed based on the situation, timing, payment status, and stated policy.

Owner Responsibilities

  • Provide accurate contact, address, access, emergency contact, and pet information.
  • Make sure the home is safe and accessible during the booking window.
  • Provide enough food, supplies, medication instructions, and care instructions for the booking.
  • Keep payment information valid for any remaining balance that may be due.
  • Respond promptly if Ryan needs clarification before or during care.

Questions

If you have questions about booking, cancellations, meet-and-greets, or whether your pets are a good fit for service, contact Ryan's Petsitting at ryanspetsittingtucsonaz@gmail.com.